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Kinetic Data University

Customer Experience

Kinetic Request helps nearly anyone build dynamic customer experiences for a wide variety of business processes. We use intuitive low-code, drag+drop interfaces to build out the content of your application. These series of videos walk you through one of the most popular use cases, self-service, from the customer perspective and how you can quickly tailor that experience to fit your own needs.

Process Authoring

Behind Kinetic Request lies Kinetic Task, a flexible, open workflow automation and integration engine. This is where things like approval routing, request fulfillment, pushing and pulling data from external systems and other server-side processing takes place.

Customer Experience

Self-Service Process - Making a Request

Goal: This should give you an idea of some of the business problems Kinetic Request can solve.

We'll start at the end and walk you through what users would see with a finished Kinetic Request self-service application. We'll take a look at the original request through to an approval and then fulfilling the request.

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Building A Simple Form

Goal: Understand the form creation and editing process including cloning and adding elements.

We'll take a look behind the scenes and view our management console. Forms are built and modified using our drag+drop form builder.

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Creating A User

Goal: Understand how to add other users besides yourself and add those users to a group

Learn how to add other users to Kinetic Request via the Space Admin Console. Those users can then be applied to groups via the Group Management Admin Console. We then show how those groups and users are shown in a real scenario within the Queue Fulfillment Application.

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Altering Workflow Processes With Attributes

Goal: Understand the basics of how Kinetic Request and Kinetic Task work together to build dynamic processes.

See how configuration settings on Kinetic Request via attributes can alter how processes on Kinetic Task perform workflow. We'll take a quick look at Kinetic Task (see below for more videos) and see the drag+drop process builder.

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Process Authoring

Kinetic Task-Integration Philosophy

Goal: Understand where Kinetic Task would be useful in your organization

See how our open system design helps you more quickly and easily automate your workflow and integration your data from nearly any system.

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Kinetic Task - Process Builder Introduction

Goal: Understand how the builder helps you build processes from simple to complex.

An overview of our drag+drop tree builder and the 'handlers' that make up the individual components of a process.

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Kinetic Task - Administration Introduction

Goal: Understand how an administrator can view and manage activity in the management consoles.

An overview of configuring, maintaining and troubleshooting your integration processes in Kinetic Task.

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Kinetic Task - Routines

Goal: Understand how to use routines and why they make automation and integration more maintainable

Kinetic Task includes the ability to create routines, which are reusable process componenets. 'Master' trees can call routines and get information back. You can update a routine in a single place and any tree that calls that routine will automatically get that change. Routines make for much easier and more maintainable processes in the long run.

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Kinetic Task - How Handlers Work

Goal: Handlers are light, re-usable components, a set of which make up a process 'tree' in Kinetic Task. Handlers are free and open source. This video explores the benefit of open, reusable, free handlers in your process automation and how they are used in Kinetic Task.

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