Enterprise Request Management

ERM - White Paper Download

Enterprise Request Management: How to Get Started

Enterprise request management (ERM) is a business-efficiency strategy that takes a holistic approach to centralizing and automating business processes and service requests. ERM helps to ensure first-time fulfillment, which means lower costs and happier customers.

Though the scope of ERM is broad, implementation doesn't have to be difficult, expensive, time-consuming or disruptive. ERM can be implemented incrementally, starting with one or a few processes and expanded as the concept proves its value across the enterprise. And ERM utilizes many of the systems you likely already have in place, so additional technology investments are often modest.

This white paper defines the ERM concept and benefits, describes how to begin implementing an ERM strategy, and provides concrete steps to guide you through the implementation process.

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