Enterprise request management (ERM) is an approach to business service delivery that combines an intuitive portal interface and workflow automation software with departmental and cross-functional management and control applications to reduce costs, ensure first-time fulfillment, and make users happy.
So how exactly does the ERM strategy work? What benefits does it provide? What are the technology requirements? How does an organization go about implementing an ERM framework?
The white papers below provided detailed answers to those questions and others.