Solutions

ERM - White Papers

ERM White Papers

Enterprise request management (ERM) is an approach to business service delivery that combines an intuitive portal interface and workflow automation software with departmental and cross-functional management and control applications to reduce costs, ensure first-time fulfillment, and make users happy.

So how exactly does the ERM strategy work? What benefits does it provide? What are the technology requirements? How does an organization go about implementing an ERM framework?

The white papers below provided detailed answers to those questions and others.


White Paper - Enterprise Request Management: An Overview (form)

White Paper - The Technology Behind Enterprise Request Management (form)

White Paper - Enterprise Request Management: How to Get Started (form)

White Paper - How Kinetic Data Products Support Enterprise Request Management (form)

White Paper - Safe and Sound: How Enterprise Request Management Improves Process Efficiency While Reducing Security Risks (form)