ATLANTIC CITY, N.J.—May 7, 2008—Kinetic Data (http://www.kineticdata.com), the leading developer of third-party business service management (BSM) tools for the BMC Remedy Action Request (AR) System platform, today announced that it will present its innovative third-party software tools for BMC Remedy to attendees of Column Technologies' annual Borgata event, a national educational conference taking place May 5-8 at the Borgata Hotel & Spa, Atlantic City, N.J.
BMC customers from coast to coast are congregating to hear from peers representing a variety of industries and utilizing different BMC applications, to discuss topics including BSM and IT service management (ITSM). The main event on Thursday, May 8, features keynote speaker Bob Beauchamp, president and CEO of BMC Software. In addition, there will be customer presentations, industry experts on hand and product demonstrations. Scheduled to present is Kamlesh Patel, software development manager at eBay, Inc., who will speak on "Continual Process Improvement with Kinetic Data." eBay implemented Kinetic Survey to automate and centralize control of all surveys.
Kinetic Data will exhibit its Kinetic Calendar and Kinetic Survey applications, both of which have received BMC "iNote" validation, a program that ensures that third-party products properly integrate with the BMC Remedy AR System and other BMC platforms. Kinetic Calendar lets users create and publish interactive calendars using any time-based or date-based BMC Remedy AR System data, and it is the only calendar-publishing tool available built on BMC Remedy. Kinetic Survey is a web-based enterprise feedback management (EFM) tool that automates and centralizes control of all surveys, extending the value of BMC Remedy throughout the entire organization.
Kinetic Data is one of the largest and most experienced third-party BMC Remedy software companies in the world, offering the most extensive portfolio of third-party, “built on BMC Remedy,” packaged applications available. A BMC Remedy Technology Alliance Partner since 1999, Kinetic Data has helped over 200 Fortune 500 and government customers—including General Mills, Avon, Intel, 3M, and the U.S. Department of Transportation—implement BSM and service delivery management (SDM) applications aligned with ITIL best practices. In 2009, at the World Wide Remedy User Group (WWRUG09), Kinetic Data was named “Innovator of the Year” by an independent group of BMC Remedy users. The company serves customers out of its headquarters in St. Paul, Minn.; offices in Sydney, Australia; and through a network of leading BMC Remedy reseller partners. For more information, go to www.kineticdata.com.
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