ST. PAUL, Minn. (June 18, 2012)—Kinetic Data (www.kineticdata.com), a leading developer of Business Service Management (BSM) software that helps organizations automate task processing across the enterprise, has released new versions of its popular Kinetic Request (5.1) service request management solution and Kinetic Task (2.0) advanced automation engine software.
“With the latest version releases, we continue to demonstrate our commitment to continually providing new strategies that maximize the flexibility of our products,” said John Sundberg, president, Kinetic Data. “The enhancements in these version releases provide new functionality that further enhances their automation processes for business service provisioning.”
The most significant enhancement to Kinetic Request version release 5.1 is the integration of Kinetic Bridging. A new strategy designed to maximize flexibility and speed the request fulfillment process, Kinetic Bridging simplifies data input and validation by providing immediate and direct access—no matter the location—to any corporate data.
“By removing the data barriers that exist within most organizations, Kinetic Bridging simplifies and speeds enterprise-wide implementations,” said Sundberg. “Moreover, Kinetic Bridging dramatically reduces the risk of prolonged downtime often associated with the deployment of request management applications.”
Through Kinetic Task, IT and non-IT users are empowered to control tasks and approvals for service delivery processes. The latest Kinetic Task 2.0 release replaces previous Flash functionality with a new HTML5-based task builder, which is a move towards greater compatibility as more organizations and browsers embrace the new standard.
Release 2.0 also implements Task Pausing functionality, which further enables users to more precisely control tasks and approvals. Task Pausing gives software users the power to pause a task or tree without having to pause the entire automation engine. The Task Pausing functionality allows Kinetic Task to continue to function even if other enterprise systems are interrupted due to scheduled or unintended outages.
Additional improvements in the Kinetic Task 2.0 release include a new Distributed Task Engines design that offers complete flexibility and control over how to task engine resources are managed. The Distributed Task Engines allow for greater security control and performance management.
Kinetic Data is one of the largest and most experienced third-party BMC Remedy software companies in the world, offering the most extensive portfolio of third-party, “built on BMC Remedy,” packaged applications available. A BMC Remedy Technology Alliance Partner since 1999, Kinetic Data has helped over 200 Fortune 500 and government customers—including General Mills, Avon, Intel, 3M, and the U.S. Department of Transportation—implement BSM and service delivery management (SDM) applications aligned with ITIL best practices. In 2009, at the World Wide Remedy User Group (WWRUG09), Kinetic Data was named “Innovator of the Year” by an independent group of BMC Remedy users. The company serves customers out of its headquarters in St. Paul, Minn.; offices in Sydney, Australia; and through a network of leading BMC Remedy reseller partners. For more information, go to www.kineticdata.com.
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