News


Newsroom

Kinetic Platform Providing Front-end and Workflow Automation for Cyber and Cloud Solution

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May 15, 2018

ST. PAUL, Minn. May 15, 2018 - B&D Consulting selected the Kinetic Platform for the front-end, workflow, approval and automation portions of their new solution "EPIC2.0"

Kinetic Data Honors Customers with the 2018 Wally Awards

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May 10, 2018

ST. PAUL, Minn. April 10, 2018 - The Kinetic Enthusiasts Group (KEG) Conference was hosted this year at The Saint Paul Hotel. Presentations about the philosophy and direction of the company were hailed as highlights along with the stories that customers told about how they were using Kinetic Data's platform.

Kinetic Data to Host KEG 2018 at the St. Paul Hotel

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April 10, 2018

ST. PAUL, Minn. April 10, 2018 - The Kinetic Enthusiasts Group is gathering again this year in lovely St. Paul. As customers and fans plan to join us for a one-day event solving problems and building solutions.

Kinetic Data to Showcase New Fulfillment Software at BMC Engage 2015

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August 31, 2015

ST. PAUL, Minn. August 31, 2015 - Many organizations use rigid and overly complex fulfillment systems that make it cumbersome for employees to manage service request fulfillment.

Schneider Electric Amps Up Its Use of Kinetic Data’s Enterprise Request Management Software

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July 28, 2015

Kinetic Data announced that Schneider Electric has completed its upgrade and expansion of its ERM system using Kinetic Data software. Schneider Electric is a global organization with more than 170,000 employees in 134 countries supplying a wide range of business and residential energy products and services. The results of updating its employee services request portal are remarkable.


Events

Service Management Fusion

St. Louis, MO

September 30 - October 3, 2018

Kinetic Data has been focused on Service Delivery since the very beginning. This conference is totally focused on Service Management - which is no easy topic. Seek us out for a conversation of how to get started or hear from our customers!

Building Business Capability 2018

San Antonio, TX

November 5-9, 2018

Building Business Capability is the only conference that provides insight into Business Analysis, Business Architecture, Business Process, Business Rules, Business Decisions, and Business Strategy & Transformation toward the pursuit of business excellence.


Publications

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5 Steps to a Better Service Desk

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Service desks; We love them when they help us. And we love to complain about them when they don’t.

“Too slow to answer.” “Too slow to fix my problem.” “Not personable enough.” “Not knowledgeable enough.” The truth is, whether we’re internal or external customers, we have high expectations of service desk personnel. We are often already frustrated (if not totally exasperated) when initiating contact. We have been forced to seek answers or problem resolution and we want our request handled as quickly as possible—a reflection of having become a real-time society with real-time expectations.

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How Enterprise Request Management Improves Process Efficiency While Reducing Security Risks

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How Enterprise Request Management Improves Process Efficiency While Reducing Security Risks

Enterprise request management (ERM) is a service delivery strategy that combines a single intuitive Web portal with a workflow automation software engine to automate and accelerate fulfillment processes across an enterprise. Customers (internal or external) can request any type of service, resource, or equipment, as well as check on the status of pending requests, from a single point of entry.

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How Kinetic Data Products Support Enterprise Request Management

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ERM offers a more efficient and effective model for managing service request business processes than common function-specific approaches.

Enterprise request management (ERM) is a business efficiency strategy that combines an intuitive Web portal interface with integrated business process automation to improve delivery of business services and ensure first-time fulfillment.

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How IT Pros can be Business Heroes

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While being born on the planet Krypton or getting bitten by a radioactive spider aren't realistic, here are three practical ways IT pros can become heroes to the business.

Though IT groups are sometimes criticized for being disconnected from or out of sync with the business (sales, marketing, finance, etc.), IT professionals—like their colleagues in other functional areas—want to be heroes to the organization. No employee or group wants to be seen as a roadblock to business or operational progress. Quite the contrary, most would like to display the agility to leap over financial or technological obstacles; the speed to accelerate cumbersome manual processes; even the foresight to anticipate needs and solve problems before they happen.

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Enterprise Request Management- How to Get Started

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Though the scope of ERM is broad, implementation needn’t be excessively difficult, expensive, time-consuming or disruptive to operations.

With ERM, a single Web-based request portal replaces manual processes, and disparate departmental online request form front-ends. An automated task management “backbone” application then manages approvals, scheduling, and fulfillment by securely communicating with and between existing departmental software platforms used by IT, HR, finance, operations, facilities and other areas.